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Terms and Conditions

Returns Policy

Please choose carefully as we are primarily a custom made business we cannot offer refunds. However, If the goods you receive are faulty, we will repair/replace those goods if they are returned to us within 30 days of purchase. Shipping expenses, in both directions, are not refundable.


The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

Custom made orders will be processed within the current stated turn arount time, ready to ship orders that do not include any custom items will be processed within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1-2 weeks internationally.


0276341689 natalie@peachandpoppy.net